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February 1, 2023


To: Faculty and Staff

Subject: How to Help Students When You Have a Concern

Dear Faculty and Staff,

Professional staff and faculty members are often the first to notice a student in distress, which is why we have developed a clear and comprehensive website — the Red Book — with important and helpful information to guide you on how to best help students in need. 

You can find the RedBook at We suggest you bookmark this page, so you can more easily access it whenever you need to consult it. 

What kind of information will I find in the RedBook?

The RedBook website includes signs to look for and how to respond to student situations including emotional distress, disruptive behavior, medical emergency, or other concern that requires support or intervention.  Information is provided on resources to contact, including the University Police Department (UPD), Student Conduct and Community Standards, the CARE Team, Counseling and Psychological Services (CAPS), the Student Support Team, and more.

How can I report a student of concern?  

Familiarize yourself with the link at the top of the RedBook called "Report a Student of Concern."  In an emergency, call University Police at (631) 632-3333 (333 from a campus phone).  For all other situations, send an email to or call (631) 632-CARE (2273) during regular business hours (M-F, 9 am-5 pm).  A CARE Team or Student Support Team member will provide you and/or the students for whom there is a concern with guidance and assistance.  


TimelyCare, 24/7 Free Virtual Healthcare for Stony Brook Students: 

This past fall semester, we launched TimelyCare, a free 24/7 virtual health, counseling, and wellness service for all undergraduate and graduate students, including distance learning students. This service provides access to around-the-clock virtual medical and mental health care, including scheduling appointments with licensed providers at times convenient for students such as evenings and weekends, as well as speaking to health coaches about wellness, nutrition, healthy behaviors and more.  

TimelyCare complements our existing health, wellness and prevention offerings from Student Health Services, Counseling and Psychological Services, Center for Prevention and Outreach and Recreation and Wellness.

For more information, visit

Thank you for your continued, proactive efforts in engaging with our students and making appropriate referrals to ensure their health, safety, and well-being.


Rick Gatteau, PhD
Vice President for Student Affairs 

Marisa Bisiani, DNP, ANP-BC
Assistant Vice President
Student Health, Wellness, and Prevention Services