Independence, Neutrality, Confidentiality, Informality
The Stony Brook University Ombudsman is a member of the International Ombudsman Association (IOA) and adheres to the IOA Code of Ethics and practices in accordance with the IOA Standards of Practice. For further reference click on the IOA website to view these documents.
The Ombuds Office operates independent from other organizational entities. The Ombuds reports to the Chief Deputy to the President for budgetary and administrative purposes and conveys perceived issues and trends. The Ombuds provides anonymous aggregate statistical data and does not keep formal records.
The Ombuds is neutral, impartial, and unaligned in the handling of concerns and complaints. In considering the rights and interests of all parties, the Ombuds assists parties in reaching mutually acceptable agreements that are fair, equitable and consistent with the mission and policies of the University. The Ombuds will not serve as an advocate for the university or an individual.
The Ombuds holds the identity and all communications with those seeking assistance in strict confidence and does not disclose confidential communications unless given permission to do so. The only exceptions are when there is imminent risk of serious harm, or where required by Title IX and other state and federal laws.
The Ombuds assists in resolving conflicts or complaints at an informal level. The Ombuds does not participate in any formal, internal or external investigative or adjudicative procedures or make or overturn administrative decisions. As an informal resource, the Ombuds is not authorized to accept notice (formal complaints) for the university, except in Title IX cases, but will refer to the appropriate office. Use of the Ombuds is voluntary.
The Ombuds Office is required to operate in accordance with the terms of reference in the University Ombudsman Office Charter.