Stony Brook Experts

Mohammad Delasay is an Associate Professor of Operations Management at Stony Brook University's College of Business. He studies why people wait (in emergency rooms, ambulance systems, clinics, call centers, and checkout lines) and what organizations can do about it. Using data analytics, simulation, and mathematical modeling, he examines emergency medical services, paramedic workload, patient access to care, and how posted wait times and AI tools shape the customer experience. He also studies supply chains and teaches supply chain management and operations to MBA students. He co-directs the college's MS in Business Analytics and Intelligence program.