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Addressing Difficult Behavior

Causes of performance, attendance or behavior problems usually fall under one of the following areas:

  • The employee doesn't know how.
    • Lack of instruction on how to do the task.
    • Lack of feedback on how well the task has been done in the past.
  • Something or someone keeps the employee from doing it.
    • Lack of appropriate materials, equipment or resources to do the task.
    • Outside personal problems.
    • Physical/Mental restrictions.
    • Inadequate time.
  • The employee does not want to do it.
    • Has poor attitude.
    • Lack of initiative.
    • Previous good work has gone unrecognized.
    • Failure to pass promotional exam or passed over for promotion.
    • Employee is "burned out" and/or unhappy.
    • Doesn't like job, supervisor, co-workers, etc.
    • Employee doesn't like doing a particular task.

Signs of poor work attitude may include some of the following:

  • Incomplete assigned work.
  • Mediocre quality of completed work.
  • Frequent, unexplained absences.
  • Easily distracted.
  • Concerned about the "amount" of work done.
  • Lack of interest in work, promotions or career opportunities.

Poor work attitude results in a lack of motivation and/or other disinterest in work assignments. Consequently, work performance experiences a negative impact.

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