August 1, 2022

 

Subject: BIG NEWS!  Introducing TimelyCare, 24/7 Virtual Healthcare for Seawolves

Dear Seawolves,  

We are very excited to offerTimelyCare, a new health, counseling, and wellness service that provides all graduate and undergraduate students with access to 24/7 virtual medical and mental health care. TimelyCare complements the existing array of services offered by Student Health Services (SHS), Counseling & Psychological Services (CAPS), Center for Prevention & Outreach (CPO), and Recreation & Wellness (RAW), and is included as part of the Health and Counseling broad based fee.

Starting today, whether you're under the weather, anxious or overwhelmed, you will be able to talk to a licensed provider from your smartphone or computer, either by a voice or video call, anytime, day or night. Additionally, if you require medical care, a virtual prescribing provider is available for your needs. 

Please read these FAQs below to learn more: 

How can I access TimelyCare?
A. Go totimelycare.com/stonybrookor download the TimelyCare app (iOS or Android)to register with your name and Stony Brook email address. You can then have visits from any web-enabled device – smartphone, laptop, or desktop. TimelyCare is available from anywhere in the United States. 

Who can use TimelyCare?
A. Any currently enrolled Stony Brook University student, including students taking online classes.

Do I need to be on campus to use TimelyCare?
A. No, you can use TimelyCare from anywhere in the United States. As long as you’re a currently enrolled student, including if you are taking online classes, you will have access to TimelyCare, even when classes are not in session. If you’re outside the United States, you can use the TalkNow service for 24/7 mental health support. To connect, use a US-based phone number or VPN while abroad. 

What services are available?
A. There are five services available:

• Medical: 24/7 on-demand access to a medical provider that can treat a wide range of common illnesses such as a sore throat, earache, cold and flu symptoms, sinus infection, allergies and more.
• Scheduled Medical: scheduled appointments to speak to a medical provider of your choice at a time convenient for your schedule. 
• TalkNow: 24/7 on-demand access to speak with a mental health professional about anything on your mind.
• Scheduled Counseling: scheduled mental health counseling appointments to speak to a licensed counselor of your choice, at a time convenient for you (up to 12 visits per year).
• Health Coaching: access to a nutritional specialist to help you adopt healthier lifestyle behaviors related to sleep issues, weight management and more, as well as real-time wellness classes and pre-recorded videos. 

How much does a visit cost?
A.Nothing! TimelyCare services are included as part of the Health and Counseling broad based fee for all currently enrolled Stony Brook students.

Q: Can providers prescribe medication?
Yes. TimelyCare providers can prescribe medications that they feel are clinically necessary and safe. Not all medical conditions can be treated virtually and often you may be referred back to Stony Brook’s Student Health Services for an in-person visit and diagnostic testing. 

Will I still be able to access existing Stony Brook campus services?
A. Yes, TimelyCare supplements our existing health, wellness, and prevention offerings from Student Health Services, Counseling and Psychological Services, Center for Prevention and Outreach and Recreation and Wellness. 

In addition, if you’re concerned about your mental health or are experiencing an urgent mental health need after hours, you can call the CAPS Crisis Line at 631-632-6720. If you are  in immediate danger, contact University Police at (631) 632-3333.

Is the information I share confidential?
A: As a TimelyCare patient, your visit records will be saved as part of your medical records, and will be shared with licensed medical providers and counselors in CAPS and Student Health Services at Stony Brook. If you want to share your records with a physician outside of TimelyCare, you can print or email your records, or call 833-4-TIMELY to have a copy of your records sent to your provider.

Get started with TimelyCare today by visiting timelycare.com/stonybrook. Register with your name and SBU email address, and you can start using the services right away. For more information, visit stonybrook.edu/timelycare.  

Sincerely,

Rick Gatteau, PhD
Vice President for Student Affairs

Marisa Bisiani, DNP, ANP-BC
Assistant Vice President 
Student Health, Wellness and Prevention Services