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Student Experience and Satisfaction

Meet our Student Experience and Satisfaction Coordinator 



Laura Zappia, LMSW  631-632-6111
Laura is the Student Experience and Satisfaction Coordinator and also serves as a Care Manager at CAPS.  Laura graduated with her Masters degree in Social Work from Adelphi University.  She has over a decade of professional experience in counseling, community engagement, and program development; and also served as a Peace Corps volunteer in Peru, from 2017-2019.  She is bilingual in English and Spanish.  Laura is passionate about mental health awareness and wellness.  She strives to promote an inclusive space for students to feel heard, empowered, and well informed of the resources available to help them thrive.  When not working, Laura enjoys spending time with family, outdoors, or in the kitchen cooking and baking!  

Counseling & Psychological Services (CAPS) provides a safe, accessible, and confidential resource to support student well-being, growth, and development.  As a student trusting in our team for care and support, we would like to make your experience at CAPS as comfortable, helpful, and productive as possible. 

The Student Experience and Satisfaction Coordinator listens to and responds to your compliments and concerns related to CAPS.  The coordinator addresses your questions, openly hears your feedback, and helps resolve problems about accessing care, your recent visit, or the care received by our counseling team.  With your permission, we can also speak with the counseling staff and other departments on your behalf or share more information about our processes and policies.

To contact the coordinator, call 631-632-6111 from a cell phone or off-campus phone or 26111 from an on campus phone and leave a clear message with your name, Stony Brook ID number, and a phone number (including area code) where you can be contacted. The coordinator will respond to messages within two business days of receipt.