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Quality Management

Root Cause Analysis | QM-002

Date: Course schedule to be announced
Course Length: 1 Day (8 hours)
Course Fee: $350.00

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If you have to fix the same problem in your company every six months, you need  Root Cause Analysis. Most problems companies face are the tip of an iceberg. They are symptoms of an underlying problem that must be discovered before it can be solved. This session provides a process for investigating issues and quickly obtaining facts that will lead you to the real cause, the Root Cause.

Exercises are used to bring the theory into practical use. Problem examples to be worked in the class can be provided by the participants. This problem solving approach uses tools such as brainstorming and Cause and Effect Diagrams to clearly identify the problem and factors that contribute to it. From this understanding, the Root Causes are determined and proper solutions can be developed to resolve the problem permanently. 

Course Outline

  • Continuous Improvement
  • Understanding Processes
  • Process Flow
  • Measurements, Trends, and Facts
  • Root Cause Analysis
  • Problem Solving
  • Corrective and Preventive Action
  • FEMA - Failure Mode and Effects Analysis

Who Should Attend

Managers looking for a method to assure successful results and positive change. Also, personnel involved in Corrective Action, Preventive Actions, or Continual Improvement.


Cypress Group team members have experience in all facets of the business process, as well as information technology applications designed to intelligently support the decision-making process. This combination of disciplines allows them to clearly understand the needs of the client and translate those needs into the solution that best fits their technological and financial goals.  John J. Boyle, CPIM, CIRM, is President of  Cypress Group. John's 30 years of experience include assignments in Production Control, Marketing, and Management Information Systems.   John holds a BBA in Management and an MS in Industrial Management.  Joan M. Gladky, CPIM, Adjunct Professor at  Stony Brook University and Managing Director of the  Cypress Group, a management consulting and training organization. Joan began  Cypress 25 years ago to help clients become more competitive.  Her expertise is in Supervisory Skills, Quality Improvement, implementing ISO 9001-based Quality Management Systems, AS9100, Lean Manufacturing, Lean Office and business process improvement.  Cypress helps clients become more competitive. Joan holds a BS in Computer Science, an MBA in Management and is a frequent speaker at professional organizations.

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