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Objective:

First impressions are often formed with your first word.  Clients, customers and business associates will make determinations about your competence and confidence based not only on what you say, but how you say it.  Speaking skills are important for all communication- one to one, in a small group, presenting to a large group, on the telephone, or via webcam.  Great communicators know that body language; non-verbal communication and the ability to speak clearly are crucial to conveying confidence and ensuring a good first impression.

This course will provide participants with the training and tools necessary to improve their speaking skills.  It is designed to help develop a voice that can be easily heard, better understood and engage the listener with emotion and enthusiasm.

Workshop Description:

Participants will learn the techniques to develop speaking skills that will ensure the listener will:

• Hear what they have to say
   Relaxation and breathing skills, vocal quality, loudness and projection

• Understand what they are saying
   Rate of speech, reduced use of verbal fillers (“uh,” “um,” etc.), enunciation / pronunciation

• Be engaged by their enthusiasm
   Tone of voice, vocal variety (inflection, emphasis), body Language / non-verbal communication

Who Should Attend:

Supervisors, managers, and staff professionals in a variety of fields including but not limited to Business, Finance, Engineering, Medical, Technology, Human Resources and Customer Service seeking to improve verbal communication skills.

Instructor:

Anne Marie Strauss, M.S., CCC-SLP, is the founder and president of iSpeak Clearly. She works with corporations and individuals in a variety of fields—including education, finance, technology, science and engineering, human resources, sales, medicine, and health care—to develop more effective communication skills. With over 20 years of extensive experience, Anne Marie brings innovative and creative methods to the corporate setting. She customizes her instruction to the needs of each individual, allowing them to speak clearly and communicate with confidence.

A New York State licensed speech-language pathologist, Anne Marie holds the Certificate of Clinical Competence from the American Speech-Language Hearing Association. She is a NYS Certified Teacher of the Speech and Hearing Handicapped and is a certified instructor of the Compton Pronouncing English as a Second Language Method.