STAFF AND ADMINISTRATION
THE FIVE YEAR GOAL
Stony Brook will have a strong infrastructure to support teaching and research. The campus will have excellent libraries and first-rate information systems. Administrative structures and processes will be efficient and effective, and working conditions will attract and retain a strong professional and support staff.
Improve library services by providing students with automatic notification of book due dates, upgrading the electronic catalog, establishing remote drop boxes for returning library materials, and enhancing copy facilities, for example, by providing more coin changers in Melville Library. Consider extending the book checkout period for graduate students. (4.1, Provost; Dean of Libraries; Director, Health Sciences Library)
The new Aleph library system installed in 2002-03 provides an upgraded electronic catalog and automatic due-date notification. Copy facilities have been enhanced to include 19 copiers in Melville Library and at least one in each of the West Campus branches. All copiers accept bills and coins and two in the Melville Library Photocopy Center accept the campus ID card. Graduate students' borrowing privileges were extended to equal those of faculty and staff, and all patrons may renew online three times if their borrowing privileges are not blocked by fines. The possibility of remote return boxes was investigated but rejected because they are less secure than drops in the building and book damage is more likely. There are sufficient book drops in Melville and the branches to accommodate users at all times.
Install or upgrade high-speed networked data and voice communication systems in all residence halls and graduate housing. Upgrade or install fiber and/or rewire academic buildings that have old, outdated systems. (4.2, Chief Information Officer)
All residence halls will have high-speed data connections by the end of the 2004-05 fiscal year. The Chapin Apartments are the last buildings to be wired, and that work is in progress. Rewire projects have also been completed in Life Sciences, Physics, Melville Library, and Earth and Space Sciences. Other academic buildings will be upgraded as funding becomes available.
Fit some study spaces, both existing and new, with high-bandwidth Ethernet connections and printers to accommodate students who bring their laptops to school. (4.2, Chief Information Officer)
Study areas have been wired for data in the Melville Library stacks and the Student Activities Center . Wireless “hotspots” have been created in the Library Atrium and the Student Activities Center , and coverage will soon be extended to the engineering buildings.
Review campus administrative procedures to identify inefficiencies. Combine offices with closely related functions when this will lead to efficiencies. (4.5, President)
Efficiency has been increased through on-line transaction processing and web-based information distribution, such use of the SOLAR system for registration, student records, student financial transactions, and voting; on-line vehicle registration; the electronic distribution of accounting reports; web distribution of job postings and leave-accrual information; on-line dossier management for students using the Career Center; and reduced printing costs as web access partially replaces paper documents. Recent consolidations include closing the Print Shop, reorganizing Athletics, creating a single office for all Stony Brook Foundation business operations, establishing a Campus Card Office, merging summer session administration into the Registrar's Office, and locating Conferences and Special Events and Wang Center administration together so they can share office equipment and support staff.
Establish means of monitoring the quality of administrative services on an ongoing basis. (4.5, President)
The administration conducts formal reviews of administrative services as need arises in response to concerns about customer satisfaction or efficiency. These reviews take a variety of forms, including convening in-house review teams, retaining consultants, and engaging peer reviewers from other campuses and organizations. Some units maintain user groups to monitor service quality. Electronic solicitation of feedback on administrative services from faculty, staff and students will be piloted in fall 2004.
Expand opportunities for employees to enhance their work skills and personal development. Increase program offerings and encourage supervisors' proactive participation in scheduling staff for training and development activities. (4.6, Vice President for Administration)
Human Resources continues to expand campus course offerings in personal development, customer service, communications and professional development, with participation rising from 800 in 1999 to over 2,500 in 2003. SUNY's SkillSoft e-learning program was added as a new resource in 2004, offering Stony Brook employees access to 800 on-line courses in business skills and information technology. Employee orientation, which is now mandatory for all new faculty and staff, includes information about training and development classes and encourages participation. Supervisors are encouraged to include training in employees' performance programs.
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