Procurement Office > For Employees > E-RAS Troubleshooting Guide
E-RAS Troubleshooting Guide
- If you do not have a Lotus Notes account:
- Click here to apply for an account. Wait up to three business days for your application to process.
- If you already have a Lotus Notes account:
- Some early users of Lotus Notes may need to set/reset their Internet password. Follow these instructions to set/reset the Internet password:
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- Start Lotus Notes and click on the "Favorite Bookmarks" on your Bookmark Toolbar (The icon is a yellow folder with an orange star on it).
- Open "SUNYSB's Address Book".
- On the left pane, make sure "People" is highlighted. If it isn't, click on it once to highlight it.
- On the right pane, locate your name on the list.
- Once you select your name, click on the button labeled "Edit Person".
- The last item under the "Basics" tab, is "Internet Password". Click on the "Enter Password" button. You will be prompted to enter your password. The password is case-sensitive. After you have finished typing in your password, click on the "OK" button.
- Click on the button labeled "Save and Close". This completes your Internet password setup.
- Wait at least one hour for this change to take effect.
- If you experience trouble following these instructions, you can contact Client Support at (631) 632-9800 and request additional assistance. Let them know you "need help setting your Lotus Notes Internet password".
- If you tried all of the above and still cannot access the Electronic Record of Authorized Signatures On-line System:
- Please email Application Support for Administration and give a detailed description of the problem you are experiencing including any error messages or prompts. Please make sure your subject line of the email includes "E-RAS" or "Electronic Record of Authorized Signatures".
