What We Do and What We Do Not Do

What We Do
Our responses are tailored to the individual’s situation and informed consent, so we may:
• Listen to your concerns and questions
• Offer information about Stony Brook University policies and procedures
• Discuss your concerns and clarify all the issues
• Help identify and evaluate a range of options for resolving a problem
• Gather information and offer referrals to other resources
• Offer coaching, for example, to help you prepare for a difficult conversation
• Facilitate communication, indirectly or through shuttle diplomacy
• Work for collaborative agreements through informal mediation
• Track perceived issues and trends
• Make recommendations for institutional improvements

What We Do Not Do
• Maintain records that identify you after we’ve completed our work together
• Represent individuals in formal procedures
• Conduct or participate in formal investigations or processes
• Provide psychological counseling
• Offer legal advice
• Testify or gather evidence for formal administrative processes
• Advocate for individuals or departments
• Establish, change, or set aside policies
• Serve as an office of record

Issues You Can Discuss with the Ombudsman
• Academic issues
• Interpersonal difficulties
• Harassment or discrimination
• Untangling a complicated situation
• Violations of University policy or conduct codes
• Workplace disputes
• Ethical dilemmas
• Conflicts of interest
• Disciplinary matters
• Research misconduct
• Incivility or rudeness
• Health and safety concerns
• Academic freedom
• Protecting your reputation
• Threats or retaliation
• Policy and procedural concerns
• Housing concerns