Jim
LaPiano, Operations Manager
W1517 Frank Melville, Jr., Memorial Library
Stony Brook University
Stony Brook, NY 11794-3300
631.632.7100 (t), 631.632.7116 (f)
The primary purpose of this page is to clarify the proper way for
resolving building operational problems. As a guiding rule, when reporting
such problems via telephone (2-7100) or email to your operations manager,
please be ready to provide all the information that is listed:
- Identify yourself
- Give a brief description of the problem
- Specify exact location i.e.. room location number W2540 or men’s
lavatory SE corner 3rd floor second stall
- Provide telephone number you can be reached for follow-up if necessary.
The above information is critical for a proper response by physical
plant personnel. Rapid repairs are dependant on accurately conveyed
information so please comply when making a call or sending email.
Most of our facility problems will involve a response to any physical
plant categories that follow:
Physical
Plant Emergencies as defined by our West Campus Physical Plant
management.
- Loss of electrical power
- People trapped in an elevator
- Unidentified odors
- Ceiling leaks
- Overflowing sinks or toilets
- Smoke or fire
Contact your building operations manager during normal business hours
(8:30 AM - 4:30 PM) at extension 2-7100. After normal work hours call
2-6400 to report problem. In case of fire or smoke call University
Police at 333.
HVAC (Heating, Ventilation,
Air Conditioning)
- Room or area too hot or too cold
- Thermostat vandalized, hissing or not working
Contact your building operations manager during normal business hours
(8:30 AM – 4:30 PM) at extension 2-7100 or email guiding rule
information.
Custodial or Housekeeping
- Trash pickup
- Spills or floods
- Floor care i.e.. vacuum, waxing, shampooing rugs
- External air vent cleaning
- Re-lamping easy to reach light fixtures
- Room setup for meetings Washing inside windows
The first contact person for such problems is the cleaner assigned
to your area. If you cannot reach your cleaner, than notify your building
operations manager via 2-7100 or email to resolve the problem. Provide
the guiding rule information.
Door and lock hardware
- Issuing new keys or replacing existing hardware requires a
written work request (form SUSB MBF) and a materials service requisition
(SUSB 828-S) that has been authorized with a valid and viable
account number. These work requisitions can be obtained by calling
2-6400. SUSB 828-S forms can be obtained through West Campus Central
Services. Forward both forms to your building operations manager
for signature and delivery to our lock shop.
- Replacement of a lost key requires a police report attached
to the work request.
- Broken door checks
- Cracked glass doors and broken panic bars, malfunctioning detex
devices
- Alignment problems, piano hinge repair, astral repair
- Graffiti on door
- Handicap door malfunctioning
Contact your building operations manager at 2-7100 or email for resolution.
Provide the guiding rule information.
Electrical
- Light switch or key switch malfunctioning
- Exit signs not illuminated
- Handicap door or push button not working
- Ballast failure in light fixture
- Receptacle damaged or dead
- Handicap strobe light not flashing during fire alarm
- Circuit breaker tripped
Contact your building operations manager via 2-7100 or email during
normal work hours 8:30AM - 4:30PM. Provide guiding rule information.
SMART Team Repair and Assistance
- Mount items on walls i.e. clocks, frames, bulletin boards, sides
etc.
- Repair damaged ceiling tiles
- Repair broken door checks and window mechanisms
- Re-lamp very high ceiling lights
- Repair door alignments and hinge related problems
- Repair minor roof leaks including skylights
Contact your building operations manger via 2-7100 or email during
normal work hours 8:30AM - 4:30PM. Provide the guiding rule information.
Elevators passenger and freight
- Doors not closing or opening
- Lights not working
- Call buttons broken or stuck
- Key switch malfunctioning
- Floor tiles damaged
- Ceiling damaged
- Ventilation fans not working
- Offensive graffiti on walls or doors
- Passengers stuck in elevator call University Police at 333
Contact your building manager during normal work hours 8:30AM - 4:30PM.
Provide the guiding rule information.
Plumbing
- Clogged toilets, urinals, sinks
- Overflows and leaking, faucets, toilets, urinals and sinks
- Roof drains leaking
- Faulty plumbing fixtures
Javits Seminar Room reservations
Call 2-7100 to reserve room when available. Users are responsible
for cleanliness of room when having catered food. Users must sign
for keys and return them after room use ASAP.
Galleria
Special Events
Call building manager at 2-7100 for details and booking
Fire Safety Issues
Call building manager at 2-7100 for details and booking Review procedure
described in attached document Building Emergency
Plan (this is a 1.6 MB PDF file. You need
Acrobat Reader to open the document) |
