Client Support Student Service Center
The Client Support Student Service Center (SSC) provides computer support to students connected to the Residential Network (ResNet) within the residential halls and students connecting to Stony Brook University from home.
Drop-in Service
All registered students are eligible to drop off their desktop/laptop at Client Support, located on the fifth floor of the Frank Melville Jr. Memorial Library, Room S-5410, Mon. - Fri. 8:30 a.m. - 4:30 p.m.. There is no additional cost associated with utilizing this service as it is covered by the student technology fee.
Students must leave their computer at the Student Service Center while it is being serviced. Computers are attended to on a first-come, first-serve basis. No priorities are given. The average turnaround time depends on demand.
All students must agree to the Terms & Conditions of Service before their computer is serviced.
The following assistance is provided through Client Support's Drop-in Service:
- Wireless Assistance
- Data Recovery
- Network Registration / Connectivity Issues
- Virus Removal / Anti-Virus Software Installation
- Spyware Removal / Anti-Spyware Software Installation
- Operating System Repairs / Re-loads
- Operating System Upgrades (in limited demand)
- Windows Updates
- Microsoft Office Installs/Upgrades
Hand cart rental is available for free to aid in the transportation of your computer. Students must bring their Stony Brook ID and leave it with Client Support during the rental. Hand carts are rented out Mon. - Fri. 8:30 a.m. - 3:00 p.m.
Room Visits
Student Technicians are available by appointment to make room visits to troubleshoot student computer issues in the residence halls. Room visit requests are processed on a first-come, first-serve basis and therefore the approximate wait varies upon the amount of calls received.
To request a room visit, please contact the Client Support Student Service Center at 2-9800 or submit a help request. Please provide as much detail as possible about the problem. A student technician will then contact you to schedule an appointment for the room visit.
All students must agree to the Terms & Conditions of Service before their computer is serviced by a student technician.
Service calls that figure to take more than one hour to resolve will be asked to be brought in to the Student Service Center for Drop-in Service. These include but are not limited to operating system errors such as blue screens and system lock-ups.
The following issues are addressed during a room visit:
- Network Registration / Connectivity issues
- Windows Updates
- Anti-Virus Installation
Remote Assistance
Client Support has the capability to remotely connect to a student's computer (only with the student's permission) to provide assistance with:
- Anti-virus Software Installation
- Anti-Spyware Software Installation
- Office Installs/Upgrades
- Windows Updates