Supervisory Skills Training

Nov 14 & Nov 21
Two 8-hour days
Price:  $550 

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Course Description:

Supervisors are the primary link between management and the workforce and must be skilled in human relations, problem solving, planning, and conflict management. This program is designed to help supervisors improve the performance of the organization through better communications and understanding. Topics include:

Agenda:

Role of the Supervisor

• Effective Communications
• People Issues
• Behavior Styles
• Handling Conflict and Resolution
• Respect
• Working at Maximum Potential
• Becoming a Great Leader 

Who Should Attend:

Supervisors, Managers, Department Leaders, Problem Solvers, Anyone Aspiring to Become an Effective Leader

The Instructor:

Joan M. Gladky - Adjunct Professor at Stony Brook University and Managing Director of the Cypress Group, a management consulting and training organization. Her expertise is in Supervisory Skills, Quality Improvement, implementing ISO 9001-based Quality Management Systems, AS9100, Lean Manufacturing, Lean Office and business process improvement. Joan holds a BS in Computer Science, an MBA in Management and is a frequent speaker at professional organizations. 


Corporate Education & Training • Advanced Energy Center • Research & Development Park

1000 Innovation Road, Stony Brook University, Stony Brook, NY 11794-6044

Phone: 631-216-7518

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