8:30 AM - 12:30 PM
Price: $175

Conflict Resolution for Managers

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Workshop Description:

A manager’s key responsibility is to keep teams running smoothly despite deadlines, limited resources, and conflicting personalities. Understanding team conflict will enable managers to identify and resolve misunderstandings among team members, including when conflict may actually be beneficial. Furthermore, managers sometimes may themselves be the central cause of conflict - because of the greater complexity and responsibility of their work, they may be especially prone to making mistakes. Research suggests that leader mistakes may not be as important as the way that they are framed.
This Workshop offers science-based, practical suggestions for:
  • Managing conflict in teams
  • Understanding when conflict may actually be beneficial
  • Identifying strategies that managers can use to recover from their own mistakes

Who Should Attend:

 Managers, Supervisors, Variety of Industries


Lily Cushenbery, Ph.D.

Dr. Cushenbery is an Assistant Professor of Management and the director of the Leadership & Conflict Research Lab at Stony Brook University. Her work in leadership, innovation, and conflict applies science-based approaches to practical organizational problems. Her research focuses on 1) the process by which leaders overcome failures and 2) the dynamics of innovative teams. Her primary research examines the consequences of leader mistakes and mistake recovery on leader-follower relationships. Her innovation research includes constructs such as team member influence, team climate, and malevolence. Dr. Cushenbery's research has been published in The Leadership QuarterlyAdvances in Developing Human ResourcesHuman Resource Management Review, and The Journal of Creative Behavior.

Prior to joining Stony Brook University, Dr. Cushenbery was a Post Doctoral Research Fellow at the International Center for the Study of Terrorism, where she studied the process of terrorist deradicalization for a grant from the Office of Naval Research. Her consulting clients include the North Atlantic Treaty Organization (NATO), Del Monte Foods, PNC Bank, and both US and UK government defense agencies. Dr. Cushenbery holds a Ph.D. in Industrial-Organizational Psychology from Penn State University and a B.A. in Psychology from California State University, Fresno. 

Center for Corporate Education at Stony Brook University
Research & Development Park • 1000 Innovation Road, Stony Brook, NY 11794-6044
631-216-7518 • sbucce@stonybrook.edu

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