Executive Breakfast Series
How To Use ISO 9001 to Improve Corporate Performance
An Overview Presentation
The purpose of a Quality Management System is to help a company improve performance. That is the reason it was created: to improve products and services, reduce defects, improve delivery, strengthen the supply chain, and help companies become more competitive.
Monitoring, Analysis & Improvement, paragraph 8, contains the requirement for improvement. However, it also provides the tools to get there. This is the most often overlooked area. It is viewed by management as "overhead and waste of time," but it is a goldmine for reducing costs, waste, defects, and everything else that makes you crazy. This is the most powerful part of a Quality Management System. This is where you grow from documenting existing processes that inherently are not effective to understanding the dynamics of your own company and changing processes for the better.
We will discuss the Monitoring, Analysis and Improvement sections of ISO and demonstrate that its job is to point you in a direction to fix things and provide the priority to fix the most important ones first!
Who Should Attend
Managers, Directors, VP's responsible for improving corporate performance, business processes and the effective function of the Quality System.
Joan M. Gladky - Adjunct Professor at Stony Brook University and Managing Director of the Cypress Group, a management consulting and training organization.
Joan began Cypress 25 years ago to help clients become more competitive by implementing ISO 9001-based Quality Management Systems, AS9100, Lean Manufacturing, Lean Office and business process improvement. Cypress helps clients become more competitive. Joan holds a BS in Computer Science, an MBA in Management and is a frequent speaker at professional organizations.
Center for Corporate Education at Stony Brook University
Research & Development Park • 1000 Innovation Road, Stony Brook, NY 11794-6044
631-216-7518 • firstname.lastname@example.org