Measuring Operational Performance

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Measuring the performance of an organization is key to the continual improvement process. You can’t effectively manage what you don’t measure since you will not know if you are getting better or worse. This class defines types of corporate performance measures organizations can use to determine effectiveness of their Business and Quality Management System then links them to the Quality Policy and Objectives.

Objective:

To allow participants to develop performance measures that will communicate the organization’s success at meeting goals, give operational managers a method to effectively monitor performance, shed some light on monitoring and measuring those key success factors that contribute to the organization’s success.

The Measuring Operational Performance course will help you identify and develop metrics at the right functions and levels within the organization to point you in the right direction to identify and solve problems.

Instructors:

Cypress Group team members have experience in all facets of the business process, as well as information technology applications designed to intelligently support the decision-making process. This combination of disciplines allows us to clearly understand the needs of our clients and translate those needs into the solution that best fits their technological and financial goals. John J. Boyle, CPIM, CIRM, is President of Cypress Group. John's 30 years of experience include assignments in Production Control, Marketing, and Management Information Systems.   John holds a BBA in Management and an MS in Industrial Management. Joan M. Gladky, CPIM, Managing Director, has worked in the areas of Quality Improvement, Employee Involvement, Lean Manufacturing, Training Development, Administration, Information Technology, and New Product Development.  Joan holds a BS in Computer Science and an MBA in Management.