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2016-2017 Technology Fee Report

Information is posted on the IT website as well : click here to view

Background

The State University of New York instituted the Technology Fee at Stony Brook in the fall of 1996 so that the University may provide its students with the highest quality learning environment. The Technology Fee is utilized to provide specific student-centric technology needs such as computing, access to library databases, public computer labs, classroom technology, academic technology (Blackboard, Echo360, Adobe Connect, etc), and student system automation.

Student Benefits/Impacts

  • Mobile web access to SOLAR & Blackboard
  • Mobile Digital Now (MDN) & Blackboard
  • Technology to support formal and informal learning environments
    • Educational technology in formally scheduled classrooms
    • Collaborative learning spaces with integrated technology (North Reading Room, Engineering, Math, Pyhysics)
    • Online learning content captured in lecture halls and classrooms (Echo 360)
  • Printing services from anywhere with an Internet connection from any device (email or Web)
  • Distribution of standard software for student learning and productivity 
    • Participation in the Microsoft Campus Agreement
    • Internet Security Software (Symantec Antivirus)
  •   Wi-Fi access in classrooms and common areas (lounges, reading rooms, and outside areas)
  •   Instruction / help for student use of computing and information technology
    •   On-site consulting in most public sites (SINC Sites) to provide assistance with access, printing, and technology use
    • Face-to-face workshops and seminars available to all students
    • Online help pages and documentation for configuration, customization and installation of SBU supported devices and software
    • Access to Lynda.com - Online video tutorials, available from anywhere at anytime


Student Access

  • 1,500 workstations (West Campus)
  • 24 hours/7 days a week access to the Melville Library Reading Room
  • 50 workstations at Stony Brook Southampton
  • 50 workstations in Residential Halls
  • 12 Public Computing (SINC) sites in Academic Buildings
  • 4 Public Computing areas in Library Reading Rooms, and the Chemistry and Math Branch libraries with printing services
  • 4 Collaborative Learning Areas (CoLA's) - North Reading Room (Melville Library), Engineering 222, Math /Physics 235
  • Virtual SINC Site - access to software that is in the SINC Sites, connected to MySBFiles and full Print From Anywhere capabilities 24 hours a day/7 days a week
  • Printing support for all registered students using the Pharos print system including recycling programs for sustainability and the use of recycled paper (62 printers)
  • Print release stations available (Outside of SINC Sites) at all campuses and in the Residence Halls
  • Wireless network improvements at Chemistry Building, Frey Hall, and Library
  • Supported the development of over 50 new online courses to for student convenience and to speed time to graduation.
  • Added lecture capture capability in ten new campus locations
  • Continued improvement in security and privacy standards for the campus community
  • New initiatives such as the Innovation Lab, Wolfie Tank, supporting student innovation

Actual Expenditures

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Contact Information
Office of the CIO
cio@stonybrook.edu
(631) 632-9085 

Fast Facts for Categories

HSC & Stony Brook Medicine IT Funds

HSC and Stony Brook Medicine IT Funds were established to purchase paper, toner, and pay for the maintenance of the seven HSC Library public printers.


Computer Labs and Classrooms (SINC sites)

Public IT service sites and CoLA’s are locations equipped with network-connected computers with productivity software, scanners, and high speed printers that are available to all SBU students.

  • 1,700 workstations (West Campus)
  • 50 workstations (Southampton)
  • 6 workstations (Manhattan)
  • Every SINC Site on campus is staffed by Undergraduate Students who assist students with their technical needs.
  • Connection speed in all public labs is 100 Meg to 1 Gig
  • Melville Library Main SINC Site was updated Summer 2015 - all new Dell’s and iMacs
  • Adobe Creative Cloud software was added on all the Macs in Fine Arts 1301, Staller Hybrid Classroom and Melville Library Main SINC Site during Summer 2015
  • Software at the public IT service sites is metered so licensing decisions could be based upon usage
  • Friendly, comfortable IT locations and classrooms that encourage collaboration
  • Document/image scanning stations for student use
  • Maintain public site availability 24 hours/7 days a week in the Central Reading Room of the Melville Library Sunday-Thursday (as of Spring 2016). The Central Reading is also deemed a “Quiet Study only” space.
  • Maintain computer classrooms for hands-on instruction that are available to students when classes are not scheduled
  • Monitor and repair software on all public workstations located throughout campus
  • Integration with Virtual SINC Site so students can access specialized software anywhere, anytime

Public Printing

Access to public printing services (Print From Anywhere) is provided for public lab workstations and personal computers. Printing is done by high-speed laser printers distributed in buildings or areas where students work. Printers are located in computer labs, lounges, and lecture halls.

  • Maintain ~70 public-access, high-capacity printers to support high-quality and timely printing services
  • Print From Anywhere queue management and print quota allocation system improved print job throughput by providing even access to printing services, reducing waste, and eradicating excessively large print jobs 
  • Upgraded Print From Anywhere service allows printing from PCs and Macs anywhere, with the ability to release print jobs at printer locations
  • Based on student feedback, the printing quota was changed allowing students to print a total of 2,100 b/w pages for the fall semester.
  • Print.stonybrook.edu allows students to log in, check their quota, and manage print jobs
  • Students can print from anywhere (including from email and smart devices)
  • 56 printers (West Campus)
  • 7 printers (East Campus)
  • 4 printers (Southampton)
  • 1 printer (Manhattan)



Academic Technology and Software

Access Stony Brook University supports various academic applications and software tools to enhance the teaching and learning experience for both its faculty and students.

  • Ongoing Blackboard (learning management system) support including Production, Quality Assurance, and Development servers.
  • Application Building Block maintenance and support including vendor-suggested enhancements
  • Blackboard Mobile App for iPhone and select Android devices
  • Campus-licensed software including Lynda.com for on-demand learning, VoiceThread, Digication (ePortfolios), Respondus for online exams, Studymate to create virtual study tools
  • Over 3,250 Blackboard courses are offered per semester / ~22,000 unique users
  • 5,400 active users of Lynda.com; ~120,000 videos have been watched
  • 370 active Adobe Connect rooms

Client Support

Stony Brook University’s central IT Help Desk is called Client Support. Located on the fifth floor of the Melville Library, it is open Monday - Friday, 8:30am - 5pm. Members of the campus community can call Client Support at 2-9800 for IT support, or log trouble tickets through the University’s new Help Portal at http://service.stonybrook.edu There is a walk-in center and a drop-off service where students can bring their computers and devices to be looked at if they experience trouble connecting to Wi-Fi, need help installing software, or suspect that their machine has been infected with malware.

  • Client Support works to help solve end users’ IT issues via phone, email and in-person. In 2015-16, Client Support closed ~40,000 help tickets.
  • Customers reported a 93% survey average rating, giving Client Support high marks for “Professional, Courteous, and Friendly” service.
  • Instituted a new drop-in Cyber Security Scan Lounge in Summer 2015 where students can take their computers to Roth Lounge 122 on Tuesdays/Thursdays from 1-4 pm to get help scanning their machines for viruses and installing antivirus software.
  • Launched a new Information Technology Service Management (ITSM) tool in Summer 2015 to serve as the single destination for reporting issues and making requests for IT services. It gives students, faculty and staff an easy way to reach out for fast, effective support.

Classroom Technology

Stony Brook works to make sure that each of its classrooms is updated on a regular basis with state-of-the-art technology to improve the teaching and learning process.

  • Audio Visual support is offered to all instructors on East, West, Southampton and Manhattan campuses.
  • 55 classrooms have automated lecture capture (Echo360) system in place. A total of ~2,500 lectures were recorded last year resulting in over 800,00 views.
  • Support for over 200 media-equipped classrooms
  • 11 video conferencing facilities on East, West, Southampton and Manhattan campuses
  • Historically, ~15 new instructional facilities are added each year
  • Continued support for student “Bring Your Own Device” (BYOD) in classrooms



Academic Facilities Management

Stony Brook takes care to maintain its academic facilities and upgrade them on a scheduled basis.

  • Work to refresh furniture in approximately five classrooms and informal learning spaces (such as Frey Hall lounges) each year.
  •  This also includes things like garbage pails, clocks, blackboards, chalk and erasers.

Library Databases

Stony Brook provides access to more than 655 library databases and is constantly evaluating its subscriptions and potential new subscriptions.

Networking

Internet access, cell phone service, and telephones are provided through the University’s data network services infrastructure. With the ever-increasing demand by students for faster speeds and greater capacity due to the ever-growing number of devices they bring to campus, networking resources are constantly being challenged and upgrades are frequently needed.

  • Provide Wi-Fi access for all students, faculty, staff and residents in all buildings (residential and academic) through WolfieNet-Secure.
  •  Provide wired network connectivity for all faculty, staff and resident students in all buildings (residential and academic)
  • Provide telephone service for all faculty, staff and resident students in all buildings (residential and academic)

    Faculty Center for Instructional Support

    Located on the ground floor of the Melville Library, the Faculty Center serves as a resource to instructors on campus who are interested in using technology in new ways in their classes, or using assessment techniques to improve teaching, which directly impacts the academic experiences of Stony Brook students.
  • Assisting in the capacity and quality of online course offerings
  • Collaboratively develop faculty teaching observation and assessment protocols
  • Improve student learning experiences through course assessment and evaluation



University-Wide Purchases

Software and hardware made available to both sides of campus.

  • Microsoft Office and Windows for student machines. 

FAQs

What is the DoIT Student Advisory Board?
DoIT's student advisory board provides student perspectives on the technology needs of the Stony Brook student body. This involves providing feedback on current DoIT services and policies and suggesting new services that would help students be successful learners.
Information technology includes SINC Sites, printers, networking, telephones, technical support, and technology workshops as well as teaching & learning tools. Since all students, (undergraduate, graduate, commuters, residents, part-time, and full-time) utilize campus technology, it is important for DoIT to understand all of the different needs. For more information about our advisory board visit:https://it.stonybrook.edu/about-us/student-advisory-board


What is DoIT doing to make sure every student has fast, reliable Wi-Fi access?

DoIT has partnered with the campus community to implement a continuous Wi-Fi expansion and replacement program, which will continue to improve Wi-Fi connectivity and reliability on all SBU campuses. In addition, DoIT completed a distributed antenna system project during fall 2013 that has significantly improved cellular reception in many places.

 

When can I use my SBU email account?

As soon as you activate your NetID in SOLAR, you may begin using your SBU email account. Your official SBU email account is yours to use. All official University communications will be sent only to your stonybrook.edu address, and many professors prefer to receive emails solely from your stonybrook.edu address, as proof of authenticity. We recommend you check your SBU email account at least once a day. We offer an SBU-branded version of Google Apps for Education to students on West Campus, Southampton and Manhattan that includes not just email, but free unlimited storage through the Google Drive cloud.

 

What is DoIT doing to provide student services 24/7?
Based upon student feedback, the Main Library SINC site is now available 24 hours a day, 7 days a week. The DoIT website (http://it.stonybrook.edu) is newly optimized for mobile web browsing, making access to software and other services faster and easier than ever. We have recently deployed a new trouble reporting system (http://service.stonybrook.edu) that should make problem resolution easier. Finally, we have complete 24*7 access to the Lynda library of training materials that offers professional training materials for almost every software package you are likely to use at SBU (http://lynda.stonybrook.edu).

 

How do I get my copy of Microsoft Office software?
You can download Microsoft Office using the instructions at http://it.stonybrook.edu/software/title/microsoft-office at no additional cost. It is no longer possible to purchase a DVD installation copy of Microsoft Office software. Microsoft is one example of the many software packages the Tech Fee makes available. For a list of other software titles, please see Stony Brook’s complete software catalog: http://it.stonybrook.edu/services/software-catalog/browse

 

Can I get access to specialized academic software like SPSS or ARCMap without physically visiting a SINC site?
Yes. The Virtual SINC Site (VSS) offers access to high-demand and costly software packages from your laptop or desktop computer, wherever you are. In just a few clicks, you can control over to a high-powered computer with software like SPSS, MATLAB, Mathematica, Microsoft Office and more. VSS allows you to share your files, and to release print jobs via print from anywhere. For more information on VSS, go to http://it.stonybrook.edu/services/virtual-sinc-site.

For an overview of the software and services that DoIT offers to students, visit http://it.stonybrook.edu/students

 

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