Frequently Asked Questions
Amazon Students Accounts & Benefits
Activating the free benefits today will enable simplified search experiences to help you identify recommended and required materials for your courses.
First, visit stonybrooku.amazon.com and click the “Activate Your Benefits” button. To find textbooks for your classes:
- Go to Amazon.com
- Search for your book title (including edition) or ISBN (not course name or number)
- Look for the Stony Brook University shield logo and class information next to the textbook in search results or on the textbook product page
Note: Amazon receives information regarding required textbooks directly from Stony Brook University on a regular basis. If you have questions about the required book for a particular class, please ask your professor or refer to your syllabus. The Stony Brook University shield logo and class information will not appear on detail pages for Kindle books.
No, anyone can place Amazon orders through Amazon@StonyBrook. However, Prime or Prime Student members will receive free one-day shipping on a broader selection of items, in addition to all the other benefits of Prime. Students who have never tried Prime Student have access to a 6-month free trial using their @stonybrook.edu email address. Visit www.amazon.com/primestudent for more details.
Yes, you can share your Prime benefits with your student. We also offer Prime Student accounts to anyone with an active email address ending in .edu. Prime Student members receive 6 months of shipping benefits for free. After the 6 months, an annual subscription is only $49. For more information on Prime Student click here.
Tax Credit / Refund
Please follow the instructions here to request a tax refund.
Shipping & Pickup
We offer a safe and secure location where you can pick up your package on your time—no more attempted deliveries or missing packages. Our convenient hours can be found on the stonybrooku.amazon.com website, and we hold packages for up to 15 days. Shipping to Amazon@StonyBrook can also prevent delivery delays as packages go straight from our distribution centers. We offer same-day pickup for millions of items sold on Amazon.com. If you need assistance, we have friendly customer service associates in our location to help you.
Please call (631) 456-0953 for questions regarding pickup.
Returns & Refunds
Our pickup location in the Melville Library accepts returns of most items sold by Amazon.com. You can print your return label at home or use our self-service kiosk to print a label for your return. Select ‘Returns’ on the main screen to find options for starting or continuing a return process. If you need a box or tape, we are happy to provide them.
Items shipped from Amazon.com, including Warehouse Deals, can be returned within 30 days of receipt of shipment in most cases. Learn more about Returns & Refunds.
As the official bookstore for the Stony Brook University, Amazon has made special arrangements for Stony Brook students to keep their textbooks until each specific course ends each semester. Students can simply contact Amazon Customer Service at the Returns Center to request a free extension or, if charges have already been paid for an extension, the student can then request a credit to their Amazon account.
For Amazon customer service call (888) 280-4331. For questions regarding the pickup location call (631) 456-0953. For all other inquires and requests, contact the Bookstore Liaison's Office.