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Frequently Asked Questions

Amazon Students Accounts & Benefits

Where is the bookstore?
There is no physical bookstore on Stony Brook University’s campus. Our new virtual bookstore is Amazon. If you are looking for official Stony Brook licensed apparel and merchandise or graduation gowns, please contact Shop Red West at (631) 632-6550 or sbushopred.com.
What is the Amazon@StonyBrook relationship and what is Amazon providing?
As of the Fall 2016 term, Amazon is the official textbook provider of Stony Brook University. Amazon also opened a physical location in the Frank Melville Jr. Library at Stony Brook University. The physical location features a state-of-the-art locker system for package pickup, and everything you need to return Amazon orders. Items ordered by 6PM will be ready for pickup at 9AM the following day (M-F) or 12PM (S-Sun). Please call (631) 456-0953 for questions regarding pickup.
Why should I activate my Amazon@StonyBrook benefits before Amazon opens its physical location at Stony Brook?

Activating the free benefits today will enable simplified search experiences to help you identify recommended and required materials for your courses.

How do I order my textbooks from Amazon@StonyBrook and see which books I need for my classes?

First, visit stonybrooku.amazon.com and click the “Activate Your Benefits” button. To find textbooks for your classes:

  • Go to Amazon.com
  • Search for your book title (including edition) or ISBN (not course name or number)
  • Look for the Stony Brook University shield logo and class information next to the textbook in search results or on the textbook product page

Note: Amazon receives information regarding required textbooks directly from Stony Brook University on a regular basis. If you have questions about the required book for a particular class, please ask your professor or refer to your syllabus. The Stony Brook University shield logo and class information will not appear on detail pages for Kindle books.

Do I need to have a Prime or Prime Student account to order from Amazon@StonyBrook?

No, anyone can place Amazon orders through Amazon@StonyBrook. However, Prime or Prime Student members will receive free one-day shipping on a broader selection of items, in addition to all the other benefits of Prime. Students who have never tried Prime Student have access to a 6-month free trial using their @stonybrook.edu email address. Visit www.amazon.com/primestudent for more details.

If I have Prime, can my student use my account?

Yes, you can share your Prime benefits with your student. We also offer Prime Student accounts to anyone with an active email address ending in .edu. Prime Student members receive 6 months of shipping benefits for free. After the 6 months, an annual subscription is only $49. For more information on Prime Student click here.

Tax Credit / Refund

How do I request a sales tax refund for my required textbooks?

Please follow the instructions here to request a tax refund.

Shipping & Pickup

What is the Free, Secure, and Convenient Package Pickup?

We offer a safe and secure location where you can pick up your package on your time—no more attempted deliveries or missing packages. Our convenient hours can be found on the stonybrooku.amazon.com website, and we hold packages for up to 15 days. Shipping to Amazon@StonyBrook can also prevent delivery delays as packages go straight from our distribution centers. We offer same-day pickup for millions of items sold on Amazon.com. If you need assistance, we have friendly customer service associates in our location to help you.

Is My Shipment Late?
You'll see an estimated shipping or delivery date for each shipment on the order summary, just before you place your order. An estimated delivery date (or date range) will also appear in Your Orders after you've placed your order. For more information click here.
When does the shipping time start?
The shipping method time starts when the item ships not when the order is placed. For example, it will take up to two business days after an item ships to reach you with Two-Day Shipping.
What is the phone number for the pickup location?

Please call (631) 456-0953 for questions regarding pickup.

Amazon@Stony Brook pickup location hours

Returns & Refunds

What are the Hassle-Free Returns?

Our pickup location in the Melville Library accepts returns of most items sold by Amazon.com. You can print your return label at home or use our self-service kiosk to print a label for your return. Select ‘Returns’ on the main screen to find options for starting or continuing a return process. If you need a box or tape, we are happy to provide them.

What is the return policy for textbooks and course materials ordered through Amazon?

Items shipped from Amazon.com, including Warehouse Deals, can be returned  within 30 days of receipt of shipment in most cases. Learn more about Returns & Refunds.

What happens if the standard return date for my textbook falls before my classes or exams end?

As the official bookstore for the Stony Brook University, Amazon has made special arrangements for Stony Brook students to keep their textbooks until each specific course ends each semester. Students can simply contact Amazon Customer Service at the  Returns Center  to request a free extension or, if charges have already been paid for an extension, the student can then request a credit to their Amazon account.

Need More Help?

For Amazon customer service call (888) 280-4331. For questions regarding the pickup location call (631) 456-0953. For all other inquires and requests, contact the Bookstore Liaison's Office.

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